Patient and Family Engagement
NYSPFP assists hospitals in developing strategies to engage, mobilize, and support patients to ensure their voice is an integral component in care delivery.
The goal of NYSPFP's focus on patient and family engagement (PFE) is to improve outcomes and experience of care by effectively engaging patients and family caregivers, and integrating PFE into quality improvement activities. NYSPFP will:
- Provide hospitals with support to improve communication with patients and caregivers at the bedside
- Provide hospitals with strategies that ensure patients and families are engaged in their care as part of existing policies, protocols, and within hospitals’ governance structure
- Implement or enhance activities that empower patients and caregivers to act as advocates
NYSPFP continues to build upon the achievements hospitals have made in advancing PFE by incorporating the following cross-cutting strategies into technical assistance and support:
- NYSPFP Patient and Family Engagement Resource Guide
This guide provides an overview of strategies for effectively engaging patients and their families throughout the health care continuum as well as establishing systems that integrate patients' voices into hospital operations.