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Patient and Family Engagement


NYSPFP assists hospitals in developing strategies to engage, mobilize, and support patients to ensure their voice is an integral component in care delivery.

The goal of NYSPFP's focus on patient and family engagement (PFE) is to improve outcomes and experience of care by effectively engaging patients and family caregivers, and integrating PFE into quality improvement activities. NYSPFP will:
  • Provide hospitals with support to improve communication with patients and caregivers at the bedside
  • Provide hospitals with strategies that ensure patients and families are engaged in their care as part of existing policies, protocols, and within hospitals’ governance structure
  • Implement or enhance activities that empower patients and caregivers to act as advocates
NYSPFP continues to build upon the achievements hospitals have made in advancing PFE by incorporating the following cross-cutting strategies into technical assistance and support:
  • NYSPFP Patient and Family Engagement Resource Guide
    This guide provides an overview of strategies for effectively engaging patients and their families throughout the health care continuum as well as establishing systems that integrate patients' voices into hospital operations.
My ReportsLatest News
This is the latest Patient and Family Engagement News
My ReportsUpcoming Events
These are the upcoming Patient and Family Engagement Events
My ReportsMy Reports
These are the Patient and Family Engagement Reports
Persons with disabilities having problems accessing any NYSPFP materials or resources for this initiative may call 518-431-7685 or email Nancy Landor.
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