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Building Culture and Leadership

The Culture and Leadership Initiative is designed to assist hospitals in developing a sustainable and cross-cutting quality infrastructure through a concerted focus on teamwork and communication skills training, effective patient and family engagement, and administrative and clinical leadership support.

Goal:
To build the capacity for rapid, measurable and sustainable improvement that reduces readmissions by 20% and preventable harm by 40%.
Approach:
NYSPFP’s approach to achieving performance excellence is embedded in a dynamic set of guiding principles designed to foster a culture of safety and continuous quality improvement. The following operationalizes the NYSPFP Guiding Principles to innovate, engage, integrate, and hardwire best practices to enhance a patient safety culture. Hospital participants receive comparative data analyses to inform their safety culture improvement efforts. NYSPFP supports hospitals to identify areas in need of improvement based on results from assessment(s) of the safety climate and provides tools and resources to support the establishment of a quality infrastructure.
Success Stories:
Patient and Family Engagement (PFE) Success Stories:
The national Partnership for Patients (PfP) initiative is seeking best practices and success stories on effective patient and family engagement from patients, families, hospitals, and federal and private partners. The goal is to recognize those who are doing good work, as well as to identify practices that can be shared and emulated by other hospitals. The stories and best practices collected will be developed into case studies and shared among hospitals and other partners to support the rapid spread of best practices. If interested, please submit the following information electronically to your NYSPFP Project Manager.
Share your Successes with NYSPFP:
The Centers for Medicare & Medicaid Services (CMS) is soliciting hospital quality improvement examples demonstrating quantitative successes in hospital-acquired conditions and readmissions. Hospitals may submit hospital-specific data that are displayed as a run or control chart, depicting sustained quality improvement that have occurred related to any hospital-acquired condition. Hospitals may submit run charts accompanied by brief narratives in any format. For your convenience, NYSPFP is providing the template below as a guide. Feel free to use and/or modify the template as you see fit for sharing your successes. If interested, please submit the following information electronically to your NYSPFP Project Manager.
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Persons with disabilities having problems accessing any NYSPFP materials or resources for this initiative may call 518-431-7685 or email Nancy Landor.