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NYSPFP Unit-Based Safety Webinar: Engaging the Patient and Family through Shift-Change Huddles and Bedside Rounding

Wednesday, January 23, 2019
11:00 a.m. - 12:00 p.m.
NYSPFP will host a January 23 webinar on bedside shift-change huddles and bedside reporting as a high-impact best practice for patient and family engagement (PFE). NYSPFP recognizes that simply moving reports to the bedside isn’t enough; clinicians and staff need to invite patients and families to participate. The Centers for Medicare & Medicaid Services identifies shift-change huddles and/or bedside reporting that includes the patient and family as a high-impact best practice and one of five PFE metrics that hospitals report to NYSPFP.

Topics to be covered include strategies to promote a culture of bedside reporting, components of a care experience bundle, benefits to the care team of patient/family involvement at these critical junctures, methods to measure rounding performance, demonstrated successes leading to improved HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores, and hardwired processes that ensure sustainability in the patient care experience process.


• Tom Workman, PhD, Senior Advisor, American Institutes for Research (AIR)
• Lisa Hennigan, MSN, RN, NEA-BC, Assistant Vice President, Patient Care Services, and Jason McLawhorn, BSN, RN-BC, Nurse Manager, Atrium Health (previously Carolinas Healthcare System)
• Launette Woolforde, EdD, DNP, RN-BC, Vice President, System Nursing Education and Professional Development, Northwell Health, and Ralph J. Civello, MSN, RN, C-HCA, Chief Nursing Officer, Long Island Jewish-Valley Stream Hospital (LIJVS)

How to join the Webconference

(Begin logging in 15 minutes prior to start time)

2. Complete the registration questions and click “Submit.”
3. Audio- Once you are logged in, a pop-up box will appear.

Select your audio connection preference from the three options.
If you would like to change audio preference after you have made your selection, please click the icon to bring up the dial-in information.
Participating in the Audio Only:
 Dial: 1-800-832-0736
 Conference Room Number: *3933077#

Who Should Attend

NYSPFP encourages unit managers, frontline staff, safety champions, quality improvement professionals, and NYSPFP liaisons to participate in the event.

Who To Contact

If you have questions about the webconference, please contact your NYSPFP Project Manager. If you experience difficulty logging in the day of the event, please contact Registration Support at (518) 431-7867.

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