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NYSPFP Health Care Disparities Webinar: Making Health Literacy and Cultural Competency an Institutional Priority

Tuesday, February 5, 2019
2:00 p.m. - 3:00 p.m.
On February 5, NYSPFP will present the third webinar in the Health Care Disparities educational series, which focuses on building and sustaining an organizational response to eliminating disparities and achieving health equity.

The webinar will provide guidance to address disparities by evaluating awareness and adopting The National Culturally and Linguistically Appropriate Services (CLAS) Standards in Health and Health Care. The CLAS Standards help hospitals and health systems deliver care that responds to patients’ cultural health beliefs, preferences, and communication needs.

The featured speaker, Dr. Betancourt, will cover the following topics:

• The CLAS Standards and understanding the role, key issues, and principles of cultural competency (CC) and health literacy (HL) in addressing health care disparities
• Creating a framework for identifying CC and HL needs within the populations you serve
• Strategies to improve communication effectiveness and address language barriers within diverse populations
• Providing education and training for staff, patients, families, and care partners
Connecting the Dots & Making it Actionable: Success Stories from the Field


The featured speaker is national expert Joseph R. Betancourt, MD, MPH, Director of the Disparities Solutions Center and Director of Multicultural Education, Center for Diversity and Inclusion, Massachusetts General Hospital.

How to join the Webconference

(Begin logging in 15 minutes prior to start time)

2. Complete the registration questions and click “Submit.”
3. Audio- Once you are logged in, a pop-up box will appear.

Select your audio connection preference from the three options.
1. If you would like to change audio preference after you have made your selection, please click the icon to bring up the dial-in information.
Participating in the Audio Only:
• Dial: 1-800-832-0736
• Conference Room Number: *3933077#
2. Complete the registration questions and click “Submit.”
3. Audio- Once you are logged in, a pop-up box will appear.

Who Should Attend

NYSPFP liaisons, hospital quality and safety staff, diversity and inclusion leaders, nursing and physician leaders, and any staff responsible for addressing health equity and health care disparities are encouraged to participate. Hospital management and staff specifically responsible for developing and providing cultural competency and health literacy education and training are also encouraged to attend.

Who To Contact

If you have questions about the webconference, please contact your NYSPFP Project Manager. If you experience difficulty logging in the day of the event, please contact Registration Support at (518) 431-7867.

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