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NYSPFP Conference: Leveraging Patient and Family Advisory Councils to Improve Care

5/3/2018, 5/4/2018

On May 3 and 4, NYSPFP will host two regional in-person conferences in Rochester and Manhattan, respectively, to detail various innovative hospital approaches to leveraging patient and family advisory councils (PFACs) to improve care. The conferences will also provide guidance on how PFACs can promote health equity by emphasizing the needs of the diverse patient populations that hospitals serve. The conferences will consist of a morning session for hospitals at any stage of implementing a PFAC and an afternoon session for hospitals that need support starting and sustaining a new PFAC.


<b>9:00 a.m.-Noon: Hospital Experiences with PFACs</b>
The morning session will consist of two separate panel discussions, each featuring hospitals from the region.

<b>Panel One: PFACs and Health Equity</b>
Moderated by Knitasha Washington, DHA, MHA, FACHE, Executive Director, Consumers Advancing Patient Safety

<b>Panel Two: Hospital Executive and Patient/Family Advisor Pairs</b>
Moderated by Pam Dardess, MPHS, Vice President, Strategic Initiatives and Operations, Institute for Patient- and Family-Centered Care (IPFCC)

<b>1-3 p.m.: PFAC “Quick Start” Workshop</b>
Ms. Dardess will lead a workshop on key strategies on how to plan for an effective PFAC, practical approaches on how to recruit and orient patient advisors, and how to address barriers to implementation.

Who Should Attend

NYSPFP encourages hospital executives, patient experience professionals, diversity and inclusion leaders, patient representatives/relations staff, patient and family advisors, and other quality and patient safety leaders to attend.

Who To Contact

Please contact your NYSPFP Project Manager for additional information or with questions.


Conference details are listed above. All events run from 9 a.m. - 3 p.m., with registration beginning at 8:30 a.m. Please register online for your selected event. For technical assistance, contact HANYS registration support at (518) 431-7867 or learning@hanys.org.

Conference details are listed below. Registration begins at 8:30 a.m. Please register for your regional event using the appropriate links.

Thursday, May 3, 2018, Rochester
9:00 a.m. - 3:00 p.m.
RIT Inn and Conference Center
5257 West Henrietta Road, Henrietta, NY 14467
Register for the Rochester Event

Thursday, May 3, 2018, Streaming only
NYSPFP will be streaming from the Rochester location for those individuals unable to attend in person. To participate via streaming, please register before the event using this link

Friday, May 4, 2018, Manhattan
9:00 a.m. - 3:00 p.m.
Greater New York Hospital Association
555 W 57th Street, New York, NY 10019
Register for the Manhattan Event
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