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NYSPFP PFE Webinar Series 2: Recruiting, Informing and Selecting Patient and Family Advisors

Thursday, July 21, 2016
2:00 p.m. - 3:00 p.m.
NYSPFP is pleased to present the second in a three part webinar series on "How to Create and Sustain a Patient and Family Advisory Council (PFAC) to Improve Patient Safety" featuring the experts from the American Institutes for Research (AIR), the CMS PFP Person and Family Engagement Contractor.

This webinar will provide concrete information to help organizations identify, recruit, and train patient and family advisors, with the goal of developing sustained and meaningful partnerships. In this webinar, participants will learn:

• Strategies and techniques for finding and selecting potential advisors, with special emphasis on diversity
• Characteristics of successful and effective advisors
• The importance of training and orienting advisors, and the information that needs to be conveyed
• Strategies for successful initial interactions with advisors
• How to problem solve in challenging situations

During this webinar, participants will be asked to report on any conversations or thinking that occurred after the first webinar. Participants will also be asked to share ideas for working with advisors in their own organization.

How to join the Webconference

(begin logging in 15 minutes prior to start time)

1. Copy and paste the following link to a browser: https://nyspfp.adobeconnect.com/e6lwjheisd3/event/registration.html
2. Complete the registration questions and click “Submit”.
3. Audio- Once you are logged in, a pop-up box will appear. Select your audio connection preference from the options provided.  If you would like to change audio preference after you have made your selection, please click the icon to bring up the dial in information.
• Participating in the Audio Only: Dial: 1-800-832-0736 Conference Code: 3933077

Who Should Attend

Hospital administrators, patient safety and/or quality leaders, patient experience or patient engagement leaders, or anyone responsible for PFAC implementation within your hospital or system.
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