Skip Top Navigation

NYSPFP Communications Training - Frontline Conversations: Improving Communication with Patients, Families & Colleagues

Monday, July 25, 2016

9:00 a.m. - 12:00 p.m.
1:00 p.m. - 4:00 p.m.
Nassau Suffolk Hospital Council Media Center
Hauppauge, NY 11788
NYSPFP is pleased to offer communication skills training as a resource to hospitals' direct care staff to strengthen effective communication with colleagues, patients, and their family members during critical periods throughout the hospitalization. This includes bedside shift changes, multidisciplinary team rounding, and at the time of discharge.

This interactive, three-hour training program will concentrate on communication styles, managing difficult conversations, building rapport, and using patient-centered dialogue. The training will provide coaching on techniques for effective communication during shift changes between co-workers, as well as engaging patients and family members at the bedside to convey trust and understanding. Given the patient's condition, this training helps frontline staff to allay any fears the patient or family member may have about the course of the hospitalization.


The Madison Consulting Group is a training, coaching, and organizational consulting firm that helps organizations achieve positive results by developing employee talent and improving performance. Hosting these sessions addresses important components of our work in Patient and Family Engagement and Unit-based patient safety checks and improvement.

Who Should Attend

Direct care staff, including nurses, social workers, and other professionals, are encouraged to attend. Space is limited as session participation must be capped. NYSPFP encourages hospitals' staff to register as soon as possible.

Who To Contact

If you have questions about the training please contact your NYSPFP project manager. If you experience difficulty logging in on the day of the event, please contact registration support at (518) 431-7867.


Please register by clicking on the following link: https://www.surveymonkey.com/r/PFP-Nassau
Accessibility       Terms & Conditions       Contacts